If you have been unsuccessful in retrieving your username/password, please send an email to patsite@bidmc.harvard.edu for assistance.

PatientSite Tech Support is available during normal business hours Monday through Friday, excluding holidays. Please allow 3 business days for a response.

Remember: Do not use PatientSite in an emergency. Call your doctor's office or 911.

Please note: as of June 1, 2024 we have moved to a new patient portal called MyBILH Chart. For more details about MyBILH Chart, questions about your health information, and ways to contact MyBILH Chart Support, please visit the MyBILH Chart informational web page. You may also call 877-270-0370.

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